If your web site already offers patients the option of requesting an appointment online, it is likely that these requests consist of simple emails that are sent to you once a patient has completed a form on your web site. These requests only transmit to your practice what the client wants, but do not communicate to him/her the appointment times that are actually available to match his/her needs. It is a one-way communication.
When your office receives this one-way email, your staff has to do all the work CTCS could do for you automatically, such as:
1) Contact the client
2) Understand what the client needs
3) Understand when the client is available to come to your office
4) Search for a compatible date and time in the relevant provider's schedule
5) Propose alternative dates, communicating back and forth until a mutually convenient time for the appointment is established.
The above steps do not include the time you or your client often spend calling back and forth because you cannot reach the patient, or the client cannot reach you, or the client simply has to wait on hold for someone at your office to take his/her call.
CTCS eliminates all these steps since the client does it all online. Once the patient has selected the "Reason" for his next visit, CTCS does the search, proposes the possible dates and gets the client's selection. Almost every time, the client selection actually matches your schedule and internal rules, so there are no phone calls to place or research, discussions, or explanations required. All is done online, with a simple click of the mouse.